Help and information
Frequently asked questions
Clear answers about the Institute, membership, online learning, payments, certificates, public figures and contact channels.
How do I start practical AI or cross-border retirement learning?
The Professional Learning page provides a free source-checking worksheet and a fictional household case. Read, download and practise independently. Individual course or event content, availability and conditions are specified on its official page.
What is HKAWM?
HKAWM is an Institute connecting the asset and wealth management community through membership services, industry exchange and online professional learning. Website content is for general information.
Is membership a professional qualification or licence?
HKAWM membership is a voluntary association membership. It is not a regulatory licence, professional practising qualification or course accreditation. Members can learn across areas according to their work and interests.
Has a member’s professional background been verified?
Professional background is self-declared; registration is not independent verification. Check licensing, registration and institutional status against the relevant official register and date. Learning interests do not establish professional qualifications.
How do I become a member?
Create a free account on the HKAWM learning platform, select the membership option in your registration information and follow the platform instructions.
Does free membership mean every course and event is free?
No. There is no separate membership fee, but an individual course, certificate service or event may carry a charge. Check the relevant page for current arrangements.
What does the learning platform provide?
It offers online learning related to asset management, wealth management and associated professional subjects. Topic, language, duration, access, assessment and certificate conditions vary by course.
How should promotion codes and payment records be understood?
A valid code may reduce part or all of the amount payable, so completed checkout does not necessarily mean cash was paid. The checkout page and payment record show the final amount.
What does a digital certificate mean?
A digital certificate reflects a certificate issue recorded by the platform. The course conditions and verifiable records govern the completion content, assessment and hours it represents. It can be checked through the official verification page. It is not itself a statutory licence or regulated professional qualification.
Are courses or certificates recognised as CPT/CPD?
Do not treat a course, hour or certificate as SFC- or regulator-recognised CPT/CPD unless the individual course page makes a clear and verifiable statement.
How do I ask about a refund, payment, receipt or invoice?
Email support@hkawm.com with your account email, course and order reference. Never send full payment-card details by email. The applicable purchase and checkout terms govern.
When are public figures updated?
Figures normally use a Hong Kong month-end cut-off and are refreshed monthly. Public values use thresholds and rounding down; see the Public Data Methodology.
How can I contact HKAWM?
Email enquiry@hkawm.com for general and partnership enquiries, or support@hkawm.com for learning support, data corrections and privacy matters.